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Help with mediation?

If you are wondering how mediation works, need help arranging mediation, or have any other query, feel free to get in touch with us. We will do everything necessary to arrange a mediation so you don’t have to.

Let us help.

Mediatelegal
Suite 3.4c
Exchange Court
1 Dale Street
Liverpool, L2 2PP

0151 363 3972
help@mediatelegal.co.uk

Complaints Policy

In the unlikely event of a dispute we would urge you to call us to discuss is together. If we are unable to resolve your complaint as a result of the telephone call, we will ask you to submit it in writing to help@mediatelegal.co.uk. We will acknowledge your complaint within 5 working days, and then review it and provide a formal response within 21 working days. Very occasionally we may need more time – if we do we will inform you at the earliest opportunity and the reason why.

If the complaint is against a particular Mediatelegal panel mediator, the complaint will be investigated by another panel mediator or Mediatelegal employee. If a complaint results in disciplinary action being taken against a Mediatelegal employee or panel mediator you will be advised of the outcome.

We are confident that, working together, we will be able to resolve any complaint received. If we are unable to resolve your complaint we will refer you to the Civil Mediation Council’s Complaints Resolution Service. Details of the CMC’s appeal processes can be found here.

Mediatelegal will retian records of any complaints received.

Data Processing Policy

Mediatelegal (the “site”) is owned and managed by Why Mediate Ltd. The information that you provide about yourself to Why Mediate Ltd will be used only by Why Mediate Ltd in accordance with this privacy policy. Why Mediate Ltd confirms this information will only be used as follows:

• to communicate with you;
• to ascertain your requirements so that we can provide you with the most appropriate service;
• the disclosure of your information, as requested, where required by law.

Why Mediate Ltd is sensitive to privacy issues on the internet. We believe that it is important you know how we treat the information about you that we receive on the internet.

Other Websites

This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this privacy policy from time to time. You are responsible for checking this policy when you visit our site to review the current policy. If you do not agree with the policy, you should cease use of the site immediately.

Access Rights

You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information we hold about you: Mediatelegal, Suite 3.4c Exchange Court, 1 Dale Street, Liverpool L2 2PP

Did you know?

Workplace disputes will affect profitability and performance. Use mediation to resolve disputes swiftly.

The longer a dispute continues in the workplace, the more dramatic the effect on those working in or around it.

Conflict between employees can spread throughout the workforce, affecting morale and performance, if untreated.

A 2008 CIPD survey found that 51% of respondents use an external mediator to resolve people problems and conflict.

A 2008 CIPD survey found that 75% of mediations were initiated by HR departments.

If you express your anger you will start an argument; if you explain your anger you will start a discussion.

In 2016 mediation will have saved UK businesses £3 billion in wasted management time & productivity, damaged relationships, & legal fees.

Ignoring ‘mega-cases’ the total value of mediated disputes in the UK each year is £11.5 billion.

Since 1990, the total value of mediated cases in England & Wales is £110 billion.

CEO of regional Charity – “We have had cause to use Mediatelegal recently and I was delighted with their service. the mediator was patient during a very emotional and somewhat difficult situation but handled it beautifully. We saved a significant amount of money and would highly recommend this organisation to anyone wishing to avoid costly legal bills.”

Linda Lavery, The HR Dept: “I cannot recommend them highly enough. They were brought in to resolve a complex dispute which had continued for months with no resolution. The process was managed from start to finish by Mediatelegal and with their expertise and impartiality, the conflict was resolved amicably for all parties in just 1 day. The management time and money that has been saved is incalculable.”

According to the CEDR 2018 audit, 89% of mediations settle successfully on the day or shortly afterwards.

You are entitled to recover certain expenses incurred when attending a SEND mediation session.

An individual might potentially require an Education, Health and Care Plan (EHCP until they reach the age of 25.

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Help with mediation?

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Did you know?

Bury Council chooses Mediatelegal

Darlington, Middlesbrough and Redcar & Cleveland all choose Mediatelegal