Need help arranging mediation?

Help with mediation?

If you are wondering how mediation works, need help arranging mediation, or have any other query, feel free to get in touch with us. We will do everything necessary to arrange a mediation so you don’t have to.

Let us help.

Suite 3.4c
Exchange Court
1 Dale Street
Liverpool, L2 2PP

0151 363 3972

Complaints Policy

In the unlikely event of a dispute we would urge you to call us to discuss is together. If we are unable to resolve your complaint as a result of the telephone call, we will ask you to submit it in writing to We will acknowledge your complaint within 5 working days, and then review it and provide a formal response within 21 working days. Very occasionally we may need more time – if we do we will inform you at the earliest opportunity and the reason why.

If the complaint is against a particular Mediatelegal panel mediator, the complaint will be investigated by another panel mediator or Mediatelegal employee. If a complaint results in disciplinary action being taken against a Mediatelegal employee or panel mediator you will be advised of the outcome.

We are confident that, working together, we will be able to resolve any complaint received. If we are unable to resolve your complaint we will refer you to the Civil Mediation Council’s Complaints Resolution Service. Details of the CMC’s appeal processes can be found here.

Mediatelegal will retian records of any complaints received.

Data Processing Policy

Mediatelegal (the “site”) is owned and managed by Why Mediate Ltd. The information that you provide about yourself to Why Mediate Ltd will be used only by Why Mediate Ltd in accordance with this privacy policy. Why Mediate Ltd confirms this information will only be used as follows:

• to communicate with you;
• to ascertain your requirements so that we can provide you with the most appropriate service;
• the disclosure of your information, as requested, where required by law.

Why Mediate Ltd is sensitive to privacy issues on the internet. We believe that it is important you know how we treat the information about you that we receive on the internet.

Other Websites

This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this privacy policy from time to time. You are responsible for checking this policy when you visit our site to review the current policy. If you do not agree with the policy, you should cease use of the site immediately.

Access Rights

You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information we hold about you: Mediatelegal, Suite 3.4c Exchange Court, 1 Dale Street, Liverpool L2 2PP