Help with mediation?
If you are wondering how mediation works, need help with mediation or have any other query, feel free to get in touch. Our experienced case administrators should be able to assist. They can also arrange for any of our mediators to call you if you would find this helpful.
Leave your worries at our door.
1 Dale Street
Liverpool, L2 2PP
0151 363 3972
In the unlikely event of a dispute we would urge you to call us to discuss is together. If we are unable to resolve your complaint as a result of the telephone call, we will ask you to submit it in writing to firstname.lastname@example.org. We will acknowledge your complaint within 5 working days, and then review it and provide a formal response within 28 days.
If a complaint results in disciplinary action being taken against a Mediatelegal employee or panel mediator you will be advised of the outcome.
We are confident that, working together, we will be able to resolve any complaint received. If we are unable to resolve your complaint we will refer you to the Civil Mediation Council’s Complaints Resolution Service (email@example.com)
Data Processing Policy
• to communicate with you;
• to ascertain your requirements so that we can provide you with the most appropriate service;
• the disclosure of your information, as requested, where required by law.
Why Mediate Ltd is sensitive to privacy issues on the internet. We believe that it is important you know how we treat the information about you that we receive on the internet.
You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information we hold about you: Mediatelegal, Suite 3.4c Exchange Court, 1 Dale Street, Liverpool L2 2PP