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Our SEND Mediation Service Process Flowchart

Click the image to the left to view and download our flowchart showing the SEND Mediation Service process.

A Guide for Young People (16-25) of How to Resolve SEND Disagreements

Click the image to the left to view and download the guide.

SEND Code of Practice

Click the image to the left to view and download the 2015 SEND Code of practice.

Mediatelegal Housing Disrepair Mediation Scheme

Click the image to the left to view and download our bespoke Housing Disrepair mediation scheme document. We’ve been using this scheme successfully with Claimant solicitors, Defendant Solicitors, Housing Associations, Local Authorities, and private landlords.

Case against an individual, public body, or sole trader

Use this letter where you are owed money by a private individual, a public body, or a sole trader. The letter is intended to combine a formal letter before action and an invitation to mediate. With this in mind, it has been drafted to comply with the Pre-Action Protocol for Debt Recovery.

If the other party doesn’t accept the offer of mediation or arrange to pay the debt in full, you should seek independent legal advice to ensure that you comply fully with the Pre-Action Protocol.

Case against a limited company or partnership

Use this letter where you are owed money by a limited company or a partnership. The letter is intended to combine a formal letter before action and an invitation to mediate.

If the other party doesn’t accept the offer of mediation or arrange to pay the debt in full, you should seek independent legal advice to ensure that you comply fully with the requirements needed for formal court proceedings.

Mediation Agreement

Click the image to the left to view and download our Mediation Agreement document.

Panel Code of Conduct

Click the image to the left to view and download our Panel Code of Conduct document.

Net Zero 2050 Plan

Click the image to the left to view and download the guide.

Did you know?

Workplace disputes will affect profitability and performance. Use mediation to resolve disputes swiftly.

The longer a dispute continues in the workplace, the more dramatic the effect on those working in or around it.

Conflict between employees can spread throughout the workforce, affecting morale and performance, if untreated.

A CIPD survey found that 51% of respondents use an external mediator to resolve people problems and conflict.

A CIPD survey found that 75% of mediations were initiated by HR departments.

If you express your anger you will start an argument; if you explain your anger you will start a discussion.

“A very smooth process where we felt completely supported. . I just wanted to say thank you for the process yesterday. I have done mediation once before (through a different company) and it was not a pleasant process. We felt completely supported yesterday and it was very smoothly run.”

““By far the best SEND mediation service, professional & conducted to a very high standard. In my role I support many families & deal with different mediation companies & Mediatelegal is by far superior to all the others.”

Since 1990, the total value of mediated cases in England & Wales is in excess of £110 billion.

CEO of regional Charity – “We have had cause to use Mediatelegal recently and I was delighted with their service. the mediator was patient during a very emotional and somewhat difficult situation but handled it beautifully. We saved a significant amount of money and would highly recommend this organisation to anyone wishing to avoid costly legal bills.”

Linda Lavery, The HR Dept: “I cannot recommend them highly enough. They were brought in to resolve a complex dispute which had continued for months with no resolution. The process was managed from start to finish by Mediatelegal and with their expertise and impartiality, the conflict was resolved amicably for all parties in just 1 day. The management time and money that has been saved is incalculable.”

“At every process communication was clear and timely. All staff were very helpful throughout the whole process.”

You are entitled to recover certain expenses incurred when attending a SEND mediation session.

“The mediator was very good in directing the process to ensure everyone was able to state their position and ask questions within a safe environment. I thought the Teams format worked well allowing for the breakout rooms/conversations, and ensured we were all actually in a familiar place which I think helped reduce the anxiety going into the process a little. Our mediator was Joseph Mulrooney and I would definitely recommend him as a very good mediator.”

“Both Joseph and Kelley were extremely helpful. Professional yet friendly, informative and reassuring. I’m please I went through with the mediation and resulted in a favourable outcome.”

“Clear mediation process with each party given the opportunity to speak. We are pleased that the final result was one which opened a further pathway for discussion after fairly hearing both parties. Thank you.”