There’s been a lot of talk about “taking back control” recently. I won’t go anywhere near that particular debate! Instead I’d just like to discuss an area where every business can “take back control” and that is in how they…
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Last year CEDR conducted a survey, receiving responses from 319 mediators. Their report states that this represents over 50% of the individual membership of the Civil Mediation Council. I’m a mediator and member of the CMC. The aim of the…
In this article we consider the question: How can businesses best deal with customer disputes? The Federation of Small Businesses published a report (Tied Up 2016) recently exploring the cost of disputes to UK small businesses. In the report the…
Why We Don’t Want Jelly With Our AFTERS My name is Joseph Mulrooney, and I’m a business owner, solicitor, and a mediator. Each of these 3 roles requires different skills, and I draw upon all 3 skill sets to help…
I have now been a solicitor for over thirty years and the client who always sends me a little crazy is the client with a property dispute such as with his builder or with his neighbour over a boundary. A…